Privacy Policy

AMC Encore LLC (“AMC Encore,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, mobile services, and any communication platforms, in accordance with applicable U.S. and international data protection laws, including the General Data Protection Regulation (GDPR).

1. What Personal Information We Collect

We may collect the following categories of personal information:

• Identifiers: Name, mailing address, email address, phone number, IP address, and other contact information you provide.
• Business Information: Company name, license numbers, and role/title if you are a lender, appraiser, or client representative.
• Communication Data: Content of inquiries, emails, support tickets, or text messages (if you opt-in to SMS services).
• Login Credentials (if applicable): Username, password, and access permissions when using secure portals or appraisal platforms.
• Device & Usage Information: Browser type, operating system, referral pages, date/time of visit, and cookies or tracking pixels used on our website.

We do not knowingly collect personal data from children under 16 years of age.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• To Provide Services: Assigning and managing appraisal orders, facilitating communication between appraisers and clients, processing payments, and fulfilling contractual obligations.
• To Communicate With You: Responding to inquiries, sending operational messages, updates regarding appraisal orders, and account notifications.
• To Comply With Legal Obligations: Verifying identity, fulfilling regulatory and licensing obligations, maintaining records for compliance purposes.
• To Improve Our Services: Analyzing usage data to enhance our website, software performance, and customer experience.
• With Your Consent: For any other purpose for which you expressly authorize us at the time of data collection.

SMS Consent Notice: SMS consent is not shared with third parties or affiliates for marketing purposes. Any mobile opt-in data is used solely for service-related communication.

3. Who We Share Personal Information With

We do not sell personal information. We only share personal information in the following limited circumstances:

• Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
• Legal Requirements: When required by law or subpoena, or if we believe disclosure is necessary to comply with legal obligations, protect rights, investigate fraud, or ensure safety.
• Regulatory Agencies: If required by state or federal appraisal regulations, we may share data with agencies or regulators to fulfill compliance mandates.

We do not share personal information with unaffiliated third parties for their direct marketing purposes.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize the data.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

U.S. Residents:

• Request access to the personal data we hold about you.
• Request correction or deletion of your information, subject to legal exceptions.
• Opt out of marketing communications.

EEA, UK, and Swiss Residents:

Under the GDPR, you may have additional rights, including:

• Right to data portability.
• Right to restrict or object to processing.
• Right to withdraw consent at any time.
• Right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details below. We may require verification of your identity before processing requests.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, analyze traffic, and remember user preferences. You may choose to disable cookies in your browser settings. For EEA users, cookie consent is collected in accordance with applicable regulations.

7. Data Security

AMC Encore maintains administrative, technical, and physical safeguards to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We partner with secure infrastructure providers and utilize multi-factor authentication and encrypted storage where applicable.

8. International Data Transfers

If you are located outside of the United States, please note that your personal information may be transferred to and processed in the United States. Where required by law, we implement appropriate safeguards for cross-border data transfers, including Standard Contractual Clauses for EEA users.

9. Third-Party Links and Platforms

Our website may contain links to third-party platforms or appraisal software systems. We are not responsible for the privacy practices of those third parties. Please review their policies before submitting personal data.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” If material changes occur, we may notify you via email or our platform.

11. SMS Terms of Service

By reaching out to AMC ENCORE LLC via SMS or contacting us through any platform where you provide a mobile number, you consent to receive SMS (text) messages from us. We only send SMS messages to users who contact us first, and we treat that initiation as consent to communicate via SMS for transactional purposes.

This includes SMS messages for:

• Appointment scheduling or reminders
• Order alerts and status updates
• Account notifications
• Compliance updates or verification requests
• Other transactional communications related to our appraisal management services

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or visit https://amcencore.com.

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes

Visit our Terms of Service and SMS Terms and Conditions for more information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, you may contact us at:

AMC Encore LLC
Email: privacy@amcencore.com
Address: PO Box 25094 Overland Park, KS 66225